Before we can define our goals for 2010, we need to ensure we have a clear picture of what we want our business to look like in the future. Having a vision statement in ...
Finishing Strong in 2009
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2009 has been one of the toughest yet most rewarding years of my life. The global financial crisis coupled with a significant family illness, whilst in the midst of a ma...
Changing Behaviour to Improve Results
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Past behaviour is a great indicator of future behaviour. What we continue to practice becomes habit. This can be positive or negative; it all depends on the behaviour. Everyon...
Customer Service is an attitude not just a skill
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Exceptional Customer Service is the key ingredient in standing out in a crowded, fast paced marketplace. Having great products or services is what allows us to step up t...
Connecting with People - The First 90 seconds
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Great communication, whether verbal or non-verbal, is a crucial element in successful networking. I am constantly learning from every encounter, from reading books and attendi...
Networking is more about giving than receiving
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Networking, whether for your business or social life, is more about what you can give than what you can get. Whether face to face, or over the internet, our motives are ...
