2009 has been one of the toughest yet most rewarding years of my life. The global financial crisis coupled with a significant family illness, whilst in the midst of a ma...
Changing Behaviour to Improve Results
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Past behaviour is a great indicator of future behaviour. What we continue to practice becomes habit. This can be positive or negative; it all depends on the behaviour. Everyon...
Customer Service is an attitude not just a skill
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Exceptional Customer Service is the key ingredient in standing out in a crowded, fast paced marketplace. Having great products or services is what allows us to step up t...
The Value of Local Community in Business
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This week has been one of the most challenging and at the same time, most rewarding weeks I have had in business. Balancing family commitments, running a successful busi...
Building your Brand through Social Networking
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If your a bit old school like me, then perhaps you havenโt yet embraced the unlimited possibilities of marketing yourself, and your business, through online social networking....
Connecting with People - The First 90 seconds
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Great communication, whether verbal or non-verbal, is a crucial element in successful networking. I am constantly learning from every encounter, from reading books and attendi...
